Faq

FAQs for Individuals

The following are answers to some commonly-asked questions about Activ Doctors Online and our services for individuals and their families.

Note:

    • For Digital Health Platform :

All your information is always secure and can be accessed on any internet-enabled device like your smartphone or tablet. All our Digital Health Platform are HIPAA-compliant and compatible with any existing Electronic Medical Records, any patient may have.

    • For Virtual Consultation :

Virtual consultations take place with a family doctor on our secure, encrypted, web-based platform, meaning private information is always safe and protected. If a member is unable to, or prefers not to appear via webcam, Activ Doctors Online invites them to utilize the “virtual consultation” service via tele, chat, email or sms instead.

    • For Second Medical Opinion:

The second medical opinion is delivered as an easy-to-understand report, either directly to you (via Activ Doctors Online Platform) or, upon request to your doctor. In some cases, the second medical opinion arrived at by our medical specialists are the same as those initially provided by the member’s physician. However, they may also provide contrasting opinions, suggest further testing, or recommend visiting a different specialist.

    • For Medical Assistance Program :

While members can add an unlimited number of records for as many physicians as they choose through our easy-to-use Digital Health Platform portal, the Medical Records Assistance Program provides a quick and easy way to help new members get started. We can also obtain additional records at a nominal fee per physician. All medical records are stored on the Activ Doctors Online fully secure Digital Health Platform that adheres to HIPAA standards.

Things I should know about my Activ Plans?

  • All prices mentioned are excluding tax, applicable tax would be charged at the time of final billing
  • Validity: ActivMembers can extend validity by using any of our service once in 1-3 month and keeping their account Activ. You can update your medical records, get virtual consultation or go for second medical opinion as per your suitability for enjoying extended validity of your account.
  • Default validity of the account would be 1 year from the day of purchase of the account. After one year the account would be deactivated if the Member is inactive.
  • The digital health account is accessible 24*7 from anywhere
  • Virtual consultation is available through Telephone/Chat between 8 am – 8 pm
  • Video Consultation will be available on prior appointment and as per availability of the physician only
  • Video consultation with specialists and super specialists from reputed accredited hospitals are available on prior appointment, charges in the range of INR 200 – 1000 depending on clinical case and specialty
  • Time for virtual consultation will be 10 – 15 min with the Physician
  • Second Medical Opinion – within 48 Hours – The turnaround time starts after all the medical files and reports are submitted to our Medical Director
  • Second Medical Opinion with International Medical Experts ($540) or Medical Experts of your choice are available on request at additional charges
  • Activ Doctors Online remind you that virtual consultation is not a substitute for medical advice. It can only be done under the monitoring of a pathology. It can in no case be used in the break of a diagnostic
  • Choice the medium of consultation is based on patient convenience.
  • Reports uploaded are secure and encrypted, and follow military level security protocols (AES) and are HIPAA compliant.
  • Follow up – Each VC is considered as a fresh consultation

Why do I need a Digital Health Platform ?

There are several reasons to keep your health records in electronic format – the most important of which is the safety of those records and constant access. While major life events, such as moving or natural disasters can make your paper-based records disappear or hard to access, online Digital Health Platform allows you to consolidate all of your medical records onto one easy-to-access portal. Our Digital Heath Platform will allow you to improve your health, save time, and save money on health care costs.

Improve Your Health. Through our Digital Heath Platform, you can track your health indicators and any health matters you feel the need to watch more closely. Doing so allows you to make better healthcare decisions and be more aware of your well-being and how best to manage it. Through our Digital Health Platform, you can also set health goals for yourself and access personal information that can help you reach your goals.

Save Time. The Digital Heath Platform is also more than just a portal to store your documents – it also allows you to better organize your time by tracking and scheduling appointments. It also provides important medical details automatically to new physicians without them having to shuffle through documents. With a Digital Health Platform, your entire medical history can be kept in your control, and it can be quickly and easily transferred to a new physician should you change doctors, cities or even countries.

Save Money. By keeping the medical records in your Digital Health Platform accurate and up-to-date, you can avoid paying for duplicate medical tests or procedures. You can also set up preventative care alerts that help you stay healthy and reduce the likelihood of incurring unnecessary healthcare expenses.

What does a medical record include and how is it assembled into my Digital Health Platform account?

In addition to helping you manage your records and keeping you updated about your health, Activ Doctors Online can help you assemble your entire medical file electronically. Our portal features an easy-to-use application that allows you to effortlessly upload and organize your own medical records. Your Digital Health Platform will include relevant health information such as:

  • Medical history
  • Prescriptions
  • Vaccinations
  • Allergies
  • Surgery reports
  • Blood transfusion certificates
  • Hepatitis tests and medical screenings
  • Additional medical exams
  • Treatments or certificates

To start assembling your health record, all you need to do is log in to your account by accessing www.activdoctors.in here you will be prompted to enter your username and password. From there, you can easily upload your medical records in a variety of file formats to our secure portal. You will be able to consult and update those records as your medical history evolves. Should you ever require any assistance reviewing or adding information to your health records, our support team is just a quick phone call away and ready to lend a hand when you need it. Additionally, should you experience any difficulties gathering your records, Activ Doctors Online can contact your physicians for you and collect your documents for a nominal one-time fee. This service is available through our Medical Records Assistance Program.

Who has access to my medical data?

Your privacy is very important to us – and keeping your health information protected and secure is one of our highest priorities. In fact, we are highly committed to ensuring that all measures are taken in order to secure the privacy and confidentiality of all information collected.
Activ Doctors Online operates in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA), which establishes national standards for the protection of data included in electronic healthcare transactions. We also abide by any applicable Internet data protection legislation and connected regulations. Once you activate your Activ Doctors Online account, you can rest assured that your personal data is protected by the highest standards of data encryption technology and guarded with utmost care and confidentiality. We only access your data to the extent necessary to provide the services you are registered for.

To read more about how we work to protect you and your information, please review our Privacy Policy.

Do I need to have any specific health problems to benefit from the

Activ Doctors Online service?

No. At Activ Doctors Online, we strongly believe that in order to be healthy, it is necessary for individuals to be well prepared. This means having all of your medical records in one centralized, easy-to-access location, independent from any healthcare or insurance provider. By choosing to digitize and store your medical records online, you give yourself the benefit of accessibility and mobility, and the peace of mind of being well organized and well prepared. Whether you choose to store your health records on our portal or take advantage of our second opinion services, Activ Doctors Online has a range of plans designed to meet the healthcare needs of healthy patients, as well as those with specific medical conditions.

How do I input digital imagery or scans?

Most scans and images are stored as specific file types, with extensions such as .jpg or .mpg immediately following the file name. Activ Doctors Online’s portal platform supports any of these file types. Most radiology and X-ray providers will give you a copy of your file on DVD, at no cost. Once you have the files you can upload them easily to your Digital Health Platform.

Please keep in mind that certain file types may require a specific program to be properly viewed. For instance, you can’t open a Microsoft Word document without a word processing program on your computer. We recommend that you acquire a copy of any such program on your computer so that you can view your scans and other digital files at any time. These programs will usually be provided for you on the DVD with your X-rays, MRIs, lab reports, etc.

How does the Medical Director select the doctors for my Second Opinion?

Because we place such a high priority on providing second opinions within 48 hours of your medical records being fully uploaded and available for consultation, our selection of physicians is partly based on immediate availability. Rest assured, however, that we always provide the credentials of the doctors who reviewed your case. We guarantee you will be more than satisfied.

Activ Doctors Online only affiliates with physicians from the best medical schools and training programs – and all of our doctors are experts in their respective fields. This means that you never have to worry about your second opinion coming from an unqualified physician.

How do I access and use the Medical Records Assistance Program?

Our Medical Records Assistance Program has several components. Any of these can be accessed by calling 080 – 46633100. Examples of ways we can help include:

  • Gathering your records from current or previous physicians.
  • Scanning your paper records.
  • Reviewing paper or electronic records in order to detect specific problems which you may have overlooked.
  • Electronically uploading your records to the appropriate sections of your Digital Health Platform.

Although this may sound complicated, all of these steps really are quite simple. Our technical support team can explain how to complete these steps for free. If you want us to take any or all of these steps out of your hands entirely, we’d be more than pleased to do so for a nominal fee.

Is there anyone who can help me if I have any issues or problems with my account?

Yes. Our support staff is available to assist you with any questions or issues you may have from 8am to 8pm Indian Standard Time. You can also contact us via our online “Contact us” form. Additionally, you can call 080 – 43366100 and request to be contacted outside of our normal hours. We are more than happy to answer your questions or concerns.

FAQs for Employers

Why should my company pay for Activ Doctors Online Digital Health Platform and Second Medical Opinion services for our employees?

Employers spend a lot of money on healthcare premiums and programs for their employees, and they are persistently confronted with rising costs. There are things that companies can do, however, to contain health-related spending. Activ Doctors Online contributes to lowering prohibitive healthcare spending by providing solutions that result in better care delivery to patients and improved health outcomes. When your employees are healthy, they are more productive.

Our suite of solutions includes access to:

  • A Digital Health Platform where patients can easily store their medical information to share with their healthcare providers.
  • A worldwide network of physicians providing Second Medical Opinions over a secure, online connection.

Only Activ Doctors Online has been able to recruit an exceptional medical team of more than 5000 specialists to serve both you and your employees. No other Digital Health Platform portal can boast such a wide-ranging and far-reaching team of experts.

What’s the benefit of Activ Doctors Online Digital Health Platform and Second Medical Opinion services for my employees?

Offering employee’s access to their own Digital Health Records provides an excellent means to promote a company-sponsored Employee Wellness Program and empower employees to take control of their health destiny. Our Digital Health Platform allows employees to track their health, become better acquainted with their medical history, and improve wellbeing. It also gives them greater control over their medical information, as their Digital Health Platform can be accessed at any time, from anywhere, and on any device – be it a desktop computer, laptop, tablet or smartphone. The same goes for Second Medical Opinion consultations.

How do Activ Doctors Online services benefit the overall health of its users?

Activ Doctors Online provides individuals with the tools to go from simply being patients to becoming empowered and proactive participants in their own care. Through the Activ Doctors Online’s portal, your employees will be able to share important information with their doctors and insurance providers, in addition to benefiting from health management tools that are tailored to their personal healthcare needs. Our portal allows patients to:

  • Enter and track health issues
  • Set and track goals for improvement
  • Keep up-to-date on appointments
  • Monitor prescriptions and vaccinations

Better health habits mean improved wellbeing and the possibility of preventing possible complications in the future. Additionally, the fact that patients can easily share medical information with their healthcare providers makes it easy for doctors to detect problems or irregularities with diagnoses, medication and more.
Some insurers offer reduced premiums for employees who accumulate discounts for using a Digital Health Platform system, thereby creating another incentive for joining Activ Doctors Online.
Is there a measurable ROI for a company’s investment in Activ Doctors Online Digital Health Platform and Second Medical Opinion service?
Improved employee health provides significant returns for your company. When your employees are empowered to become more active participants in their health through our Digital Health Platform and personally-adapted heath indicator, they benefit from more efficient care, better overall health, reduced absenteeism, and increased productivity. Moreover, a healthy workforce boosts morale and helps secure employee retention, resulting in a lower turnover rate. By integrating a culture of wellness and pro-activity in your company, the returns could be immeasurable.
How is Activ Doctors Online different from other Digital Health Platform companies?

The Activ Doctors Online Digital Health Platform portal was designed by doctors to specifically meet the needs of patients. By putting patients first, we have been able to develop an application that is amazingly easy to use, handing over control to real people and not just programmers.
Beyond our sophisticated and user-friendly Digital Health Platform, we provide our users with access to a worldwide network of medical experts operating in a vast range of specialties. These experts are available to provide Second Medical Opinion consults within 48 hours. We always aim to keep users up to date on healthcare trends through our online portal, we constantly strive to exceed expectations, and we work hard to provide an unmatched level of customer service and support.

FAQs for Brokers

How is Activ Doctors Online different from other Digital Health Platform companies?

Activ Doctors Online differs fundamentally from other Digital Health Platform companies in that it offers a lot more than basic Digital Health Platform storage. Beyond our user-friendly and sophisticated Digital Health Platform, our members have access to a worldwide network of medical experts operating in a vast range of specialties. Our specialists are available to render E-Consultations and Second Medical Opinion consults tailored to each patient’s medical records, within 48 hours.

Activ Doctors Online also provides an unmatched level of client support. We aim to keep users as informed as possible of health care trends through our online portal and constantly strive to exceed expectations. By putting patients first, we have been able to develop an application that is exceptionally user-friendly, handing over control to real people and not just programmers. Should employers or any employees ever experience any issues using our portal, our support team is just a quick phone call away.

How do Activ Doctors Online services benefit the overall health of its members?

The Activ Doctors Online portal provides patients with the opportunity to cross over into a new medical dimension. Members can go from simply being patients to becoming empowered and proactive participants in their own healthcare. Through Activ Doctors Online Digital Health Platform portal, members can share important information with doctors and insurance providers, but also benefit from health management tools that are tailored to their personal needs and healthcare trends. Members can track health issues and goals for improvement, keep up-to-date on appointments, and monitor prescriptions and vaccinations. Better health habits mean improved well-being and the possibility of preventing possible complications in the future.

Is there a measurable ROI for companies that choose to invest in Activ Doctors Online services?

When individuals are empowered to become more active participants in their health, everybody wins – you, the company you sell a Digital Health Platform package to, and their employees. Improved employee health provides significant returns for employers, which can be measured through the better general health of their workers, reduced absenteeism and increased productivity. Moreover, a healthy workforce boosts morale and helps secure retention and a lower turnover rate. By helping your clients integrate a culture of wellness and proactivity in their companies, the returns could be immeasurable.

  • Enter and track health issues
  • Set and track goals for improvement
  • Keep up-to-date on appointments
  • Monitor prescriptions and vaccinations